Hengtian has a professional after-sales service team, and our pre-sales and after-sales engineers are all graduates of well-known domestic universities, and they work in Hengtian Research Institute for relevant study and research after joining the company. Our engineers can provide customers with improvement measures for product processes in the production process, and quickly and accurately locate the repair solutions for defects in the process of product use. In terms of meeting customer needs, improving user experience, and maintaining good cooperative relations, it has been widely recognized by customers.
Basic service content
1. Provide wax mold material testing (mainly parameter testing) and replacement technical scheme design before procurement.
2. Provide after-sales regular (monthly, quarterly, semi-annual according to the specific situation) wax mold quality inspection services, production technical conditions compliance testing (mainly wax, wax injection, wax removal related parts).
Value-added services
1. Process quality improvement and problem solving
According to the characteristics of the equipment and wax, the process parameters are adjusted through software simulation, so as to reduce the failure rate of the cost and reduce the cost. If there is a problem with the quality of castings, enterprises will dock resources and solve problems.
2. Ability improvement services for process operators
It is mainly the technical training and quality awareness improvement training of the three major links of waxing, wax injection and dewaxing
3. Process specification service
Wax mould manufacturing for new orders – can be 3D printed
Assistance with new category/new order moulding process specifications (using our laboratory equipment)
Ms. Guo
+8618029033968
